Missing Information about Subscription Expiring

nikarant — Sun, 10 Oct 2021 12:44:00 GMT

Plan

Premium (Student)

Country

Austria

My Question or Issue

Dear Spotify-Team! This month, I was surprised that I had to pay the full price for the Premium-Subscription, since I have never been informed that my Student-Subscription has expired. I just extended the Student-Subscription for another year, but I would very much like to have the money back (5€) that I have paid too much for this months subscription. I would also like to suggest something like a reminder e-mail that would inform customers about their subscriptions expiring, I think a lot of students would appreciate such a service. Looking forward to your answer! Best regards, Nika

Re: Missing Information about Subscription Expiring

Alex — Mon, 11 Oct 2021 07:37:28 GMT

Hey @nikarant,

Thanks for the post.

A notification email about the Student subscription expiring is automatically sent to the email address associated with your account a month before the discount expires. You can check your Spam/ Junk folder as well. Note that, if you've ever bloacked emails from spotify or marked them as junk, you might have not received one.

Regarding refunds, you can check this Support Article for more info.

Hope this helps. Don't hesitate to reach out again if you have questions.

topic Missing Information about Subscription Expiring in Subscriptions

Missing Information about Subscription Expiring

Re: Missing Information about Subscription Expiring