topic Re: Gift Card Invalid PIN in Subscriptions

Gift Card Invalid PIN

pschlimgen — Mon, 18 Oct 2021 19:26:39 GMT

Plan

New account/Gift Card

Country

USA

Device

Operating System

My Question or Issue

Recieved a Spotify Gift Card for my birthday. Created a new account and getting "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service" when trying to redeem.

Have also tried to use the serial number on the receipt and same result.

Your support site is terrible. There's no phone number listings or email adddress or any information on how to "contact customer service". This is the only way I can find to "contact customer service".

Re: Gift Card Invalid PIN

Maxim — Tue, 19 Oct 2021 04:55:11 GMT

Hey @pschlimgen ,

Thanks for coming to the Community.

I recommend checking the code’s characters and try different combinations. Sometimes a zero looks like an O, or a capital ‘i’ looks like a lowercase L.

Let me know how it goes 🙂

Re: Gift Card Invalid PIN

pschlimgen — Tue, 19 Oct 2021 13:50:06 GMT

I have tried all kinds of different combinations. I've even gone back to the store where the card was purchased and had them re-print the receipt to make sure I had the correct serial numbers.

Re: Gift Card Invalid PIN

Maxim — Tue, 19 Oct 2021 17:05:18 GMT

Hey @pschlimgen ,

Thanks for letting me know.

I recommend trying to redeem the Gift Card in an incognito window and a different device. It's also worth trying with a different internet connection.

Let me know how it goes 🙂