topic Re: CC not accepted in Subscriptions

CC not accepted

Poutting — Sun, 02 Apr 2017 00:17:29 GMT

Hi,

I tried several times to us e credit card as payment method for premium.

Credit card (Mastercard)wont be accpeted saying it aint accepted in my country (Switzerland).

I checked my settings and my land is set correctly to CH, so does my CC come from.

So, in business you usualy make sure payments funktion when u want to make money...

Not the first complaint i see on this matter, seems it's been going on.

Please get back to me with an other answer as: please check faq's and guide.

I gone through all of them and it won't work..

Thanks for the help.

Re: CC not accepted

Jacob — Sun, 02 Apr 2017 06:34:44 GMT

Hey @Poutting, welcome to the Spotify Community!

Could you try again on a different browser/device and/or a private/incognito window?

Let me know how it goes 🙂

Re: CC not accepted

Poutting — Sun, 02 Apr 2017 08:26:55 GMT

Hi there,

Thank you for getting back to me.

Sorely it doesn’t help a bit. I tried Edge and Chrome, with and without incognito. Always says my CC is not from an accepted Country.

Any other tip than this?

Thanks for getting back to me.

Btw, I have the app installed on my PC (Windows) and also use the App on my Iphone.

Re: CC not accepted

Jacob — Sun, 02 Apr 2017 13:38:37 GMT

@Poutting,

Could you contact your card company and make sure it is enabled for international purchases? And could you double-check that the location associated with your card is the location you have in your account?

Re: CC not accepted

Poutting — Sun, 02 Apr 2017 15:39:40 GMT

My credit card is enabled for international purchases, and i quintuple checked the locations.

As mentioned I already tried all your faqs. They don't work, so I contact the upport.

Maybe soemthign else?

Re: CC not accepted

Jacob — Sun, 02 Apr 2017 15:50:32 GMT

@Poutting,

All you need to do is get in contact with Spotify support and they can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

Re: CC not accepted

Poutting — Sun, 02 Apr 2017 15:54:49 GMT

Dear Jacob,

Ok will do. thank you for your help nonetheless.

I thought you were part of the support, sorry for that.

Enjoy your day.