topic Re: Payment Failed Error in Subscriptions

Payment Failed Error

DestroyerAce — Wed, 01 Dec 2021 11:31:03 GMT

Plan

Free(Trying to get premium)

Country

India

Device

Windows PC and Redmi 9

Operating System

Windows 11 and Android 10

My Question or Issue

Hi everyone
So I am trying to get 3 month free premium trial which is available on my account but as I put my card info and OTP it just redirects and says “The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.” and the support page just show 404 error. And I have tried my other cards as well, it keeps showing same error. All help would be appreciable.
Thanks in advance.

Re: Payment Failed Error

likhith_sagar — Thu, 02 Dec 2021 03:58:58 GMT

There is some typo in the link address.
https://support.spotify.com/in-en/article/failed-payment-help/
use the above one, it has a list of banks that support recurring payments, which is a necessary requirement.

Re: Payment Failed Error

MafeG — Thu, 02 Dec 2021 16:16:52 GMT

Hi folks,

Thank you for posting on the Community!

@DestroyerAce To start troubleshooting this, we'd recommend making sure that your payment methods have been issued in the same country as your Spotify account, that they has sufficient funds (even if it's for a trial) and that all details are correct.

If everything is correct and you still have issues, you can try using an incognito window or waiting a few hours and then trying again.

In this article you can find more information and alternatives to be able to process your payment.

Let us know how this goes.