topic Re: Payment method in Subscriptions

Payment method

1199166666 — Mon, 06 Dec 2021 13:35:26 GMT

Plan

Free

Portugal

Card: Mastercard DebitCard

Device

(iPhone 11)

Operating System

(iOS 15.)

I'm trying to get the 3 monts free thing for Spotify Premium but every time I enter my card and click the green button that says to begin trial, a red box shows up and says the payment failed.

I've checked all the possible reasons with my card that it might not be working but there was nothing. If anyone knows what to do please help.

Re: Payment method

Maxim — Tue, 07 Dec 2021 08:03:19 GMT

Hey @1199166666 ,

Thanks for coming to the Community.

Can you try using a different payment method? I also recommend giving it a try on another device and/or in another browser.

Let me know how it goes 🙂

Re: Payment method

rdhakal — Tue, 07 Dec 2021 09:41:12 GMT

I'm facing the same issue. I have tried different payment cards, browsers but no luck. Not letting me to buy 3months free offer. P.S- Trying premium for the first time.

Re: Payment method

Alex — Tue, 07 Dec 2021 10:28:37 GMT

Hey @1199166666,

Thanks for reaching out about this in the Community!

We'd recommend going through the steps from this Support Article.

You can try using a different device/ network connection to try again. Also, make sure that recurring foreign transactions are allowed on your card.

Hope this helps. Don't hesitate to reach out again if you have questions.