topic Address Not Accepted/Matching in Subscriptions

Address Not Accepted/Matching

Psyducke — Thu, 16 Dec 2021 22:51:10 GMT

Plan

Free, switching to Premium

Country

USA

Device

iPhone 12 and PC

Operating System

iOS15 and Windows 10

My Question or Issue

I'm trying to purchase the $9.99/3 months deal through PayPal. However, it's giving me a message under the address box saying, "Make sure you enter your billing address as it’s on your card statement." I'm not sure why it's telling me this because it matches my statements.

Re: Address Not Accepted/Matching

OneByBoo — Fri, 17 Dec 2021 07:09:45 GMT

Hi there @Psyducke,

thanks for reaching out !

Just making sure here that you're using a card that was issued in your country and that matches the correct and specific address you currently live at ?

In case all of the above is correct, please try using incognito/different web page for the process to see if it helps.

Let me know how it went 🙂

Re: Address Not Accepted/Matching

Psyducke — Fri, 17 Dec 2021 07:22:36 GMT

Thanks for the response! Yes, I'm sure that the address I input is of my current residence. I've tried incognito mode (Chrome) as well as Microsoft Edge and Internet Explorer. I have waited a few hours and just tried again, too.

Re: Address Not Accepted/Matching

Psyducke — Fri, 17 Dec 2021 08:06:29 GMT

Nevermind - for some reason I had to remove the dash from the numbers in my address... Odd, but it worked.

Re: Address Not Accepted/Matching

OneByBoo — Fri, 17 Dec 2021 08:10:22 GMT

Hi @Psyducke,

Glad to hear it all works now.

Enjoy Spotify 🙂

Re: Address Not Accepted/Matching

kylemeador — Sat, 09 Apr 2022 19:30:33 GMT

I was struggling with this as well. I live at a 1/2 address and removing the "/" worked for me. Hopefully my bill is correct