topic Re: Error with the payment in Subscriptions

Error with the payment

t2q3w_xiw-xn4 — Sat, 08 Jan 2022 20:20:30 GMT

Plan

Premium

Country

Argentina

My Question or Issue

My debit card expired so I tried to pay with a new one. But there's an error and the payment can't be processed. I tried with different card along this week but it still the same. Does anybody knows how can I solve it? Thanks

Re: Error with the payment

Alex — Sun, 09 Jan 2022 14:44:29 GMT

Hey @t2q3w_xiw-xn4,

Thanks for reaching out about this.

We'd recommend going through the troubleshooting steps described here.

Hope this helps. Don't hesitate to reach out again if you have questions.

Re: Error with the payment

t2q3w_xiw-xn4 — Sun, 09 Jan 2022 19:05:25 GMT

Hi, I already seen the recommendation and everything with my cards and internet conexion is right. I think it's a problem with Spotify page to process the payment. I don't know what else it could be.

Re: Error with the payment

Alex — Mon, 10 Jan 2022 08:33:03 GMT

Hey @t2q3w_xiw-xn4,

Thanks for the reply.

Something else you can check is if you card approves recurring international payments. You can contact your bank about this.

Apart from that, wait a couple of days and try updating your payment info again. If there is an issue on the server side, it is usually resolved within a day or two.

Keep us posted on how you get on with this.

Re: Error with the payment

Janezz — Thu, 27 Jan 2022 22:07:37 GMT

Am also having this issue. Got a new card, trying to update payment to get premium again but the page just sits on my card info when I press “get premium” ongoing for 3 days at least.

Re: Error with the payment

MafeG — Fri, 28 Jan 2022 19:04:57 GMT

Hi @Janezz

Thank you for posting on this thread.

Whenever you're going to register a new card, it's important to take some things into consideration, such as making sure that it's already enabled for foreign, secure online, and recurring purchases. You can look for these settings in your bank’s mobile app.

If everything's in order, you can try to register it again from a different device and using an incognito window.

Let us know how this goes.

Re: Error with the payment

MrsPrice1 — Tue, 08 Mar 2022 23:16:26 GMT

the same issue but both my old and new cards are US funds. It keeps giving me an error message.

Re: Error with the payment

Alex — Wed, 09 Mar 2022 12:51:57 GMT

Hey @MrsPrice1,

Thanks for reaching out about this in the Community!

Can you let us know what exactly the error message says? This could give us more information on why it might be happening.

In the meantime, you can try using an incognito browser window or another browser to try and update your payment method.

Keep us posted 🙂