Subscription changed while updating payments method

Be1i0n — Mon, 17 Jan 2022 15:09:52 GMT

Plan

Family

Country

Russia

My Question or Issue

Hello Team,

I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charged for Premium subscription instead of Family one.

Is there any options I have to switch it back to correct one without waiting month to restore it?

Re: Subscription changed while updating payments method

Jeremy — Tue, 18 Jan 2022 13:11:36 GMT

Hi @Be1i0n,

Thank you for reaching out to the Community.

Yes, out customer support can help you terminate your subscription. We recommend that you contact them here.

We hope that this information was helpful.

Let us know how it goes 🙂

Take care!

topic Re: Subscription changed while updating payments method in Subscriptions

Subscription changed while updating payments method

Re: Subscription changed while updating payments method