topic Re: Payment failed. Try again, or use a different payment method. Get Help in Subscriptions

Payment failed. Try again, or use a different payment method. Get Help

Rom_0408 — Thu, 30 Jan 2020 20:19:24 GMT

Plan

Free

Country

Israel

Device

Samsung Galaxy 8S

Operating System

Android

My Question or Issue

Everytime I Try To Proceed with the payment to start my 3 month trial (i use visa) i get restricted. The Title Describes the Issue i get.

Re: Payment failed. Try again, or use a different payment method. Get Help

OneByBoo — Fri, 31 Jan 2020 08:17:03 GMT

Hi there @Rom_0408

thanks for reaching out to the community !

Please use this help page as it contains all the needed troubleshooting steps to solve any payment issue.

Let me know how it goes 🙂

Re: Payment failed. Try again, or use a different payment method. Get Help

Rom_0408 — Fri, 31 Jan 2020 16:26:48 GMT

Tried Everything Mentioned there for Visa users, Didn't work...

Re: Payment failed. Try again, or use a different payment method. Get Help

OneByBoo — Fri, 31 Jan 2020 20:31:00 GMT

Hi @Rom_0408

thanks for checking the help page out !

Could you please let me know the following :

- Have you ever had a Premium subscription before trying the 3 months offer ?

- Which device are you using for the process of payment ?

- Were your payment method issued in the same country you currently live at ?

Thanks for you cooperation 🙂

Re: Payment failed. Try again, or use a different payment method. Get Help

YashJha — Wed, 02 Feb 2022 08:50:59 GMT

Hi,

I am facing the same issue. I tried to pay subscriptions a lot of times but every time it says "Try again with the new payment method", I tried with another method as well but it didn't work. Then I went to the FAQ page but that page is not available.

Kindly tell me what to do.

Re: Payment failed. Try again, or use a different payment method. Get Help

Julian — Wed, 02 Feb 2022 21:39:38 GMT

Hey @YashJha,

Thank you for reaching out to the Community.

Make sure you've checked all the steps given previously in this article. If the payment method meets all the requirements, try it again in 24 hours from an incognito window, a different device or a different WiFi network if possible.

If you have the same error message after waiting that time, please contact your bank/card provider to make sure that the card has all the options active to complete the transaction.

If anything else comes up, the Community will be here for you.