topic Re: Won't cancel my subscription in Subscriptions

Won't cancel my subscription

paolo15 — Sun, 02 Apr 2017 13:47:00 GMT

So I tried spotify's special 3 month premium offer for 50 pesos here in the Philippine. So my 3 month subscription ended in march 31, 2017. I forgot to unsubscribe from my premium account and I unsubscribed today which is april 2, 2017 and when I unsubscribed it still says that Im subscribed and I think I'm charged for the regular fee which is 129 pesos for this month but It's just been 2 days and im already charged. Is there some way for me to cancel my premium subscription this month without getting charged? Although I know this is my fault but I was hoping if there's way to stop my subscription because my mom is really gonna get angry at me. THANK YOU in advance to all that would help me

Re: Won't cancel my subscription

Rasmus-Borg — Sun, 02 Apr 2017 14:36:41 GMT

The same thing happened to me, it was a cheap offer at about christmas time, and i took it, and now when i try to unsubscribe, it just says im still subscribed and still charging from my bank account. Can one of the moderators please help us?

Re: Won't cancel my subscription

Robert_W — Sun, 02 Apr 2017 14:42:56 GMT

Hello paolo15,

Welcome to the forums!

For advice on this please see here:

https://support.spotify.com/us/account_payment_help/payment_help/canceled-but-still-charged/

If you believe you are eligible for a refund, please get in contact with Spotify support and they can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if I can help you with anything else.

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