topic Re: request a refund in Subscriptions

request a refund

user-removed — Sun, 30 Jan 2022 16:34:02 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I've just purchased Spotify premium but I'd like to get a refund.

I haven't used Spotify since my subscription so I should be eligible to get a refund.

How can I get it?

Re: request a refund

Loxer — Sun, 30 Jan 2022 17:01:09 GMT

Hey @user-removed, welcome to the Community.

Hope you're doing great!

You can check this support article about refunds.

Hope it helps 🙂

Re: request a refund

user-removed — Mon, 07 Feb 2022 03:53:43 GMT

I used toss to pay premium, but from now on I don't know how can I refund so, can you tell me how to refund from 'toss' application?

Re: request a refund

MafeG — Wed, 09 Feb 2022 16:52:33 GMT

Hi @user-removed,

Thank you for your reply.

If the payment was made through a third party service, please reach out to them to request the refund. This is because we're not able to process refunds if the payment wasn't made directly with us.

Let us know if you have any questions.