topic Subscription to premium plan on website not working in Subscriptions

Subscription to premium plan on website not working

poupoushky — Thu, 10 Mar 2022 19:16:34 GMT

Plan: Free plan

Free/Premium: Free

Country: Canada, Quebec

Device

(Macbook Pro 2020)

Operating System

(macOS Montery 12.2.1)

My Question or Issue:

When going on Spotify Website and trying to choose a plan it says "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." But none of the premium plan works. There is no other place on this page where we can subscribe. I know as a Quebec user I can't get the free month, but I simply cannot pick any other option. None of those presented to the user work.

Re: Subscription to premium plan on website not working

Taylith — Thu, 10 Mar 2022 20:57:43 GMT

Hey💚

I suggest you speak to someone from the team and explain your issue to them, they'll be in a better position to assist you.

https://support.spotify.com/contact-spotify-support/

Good luck.

Re: Subscription to premium plan on website not working

premium_support — Tue, 03 May 2022 03:38:09 GMT

I landed on this support platform to report the same issue. And I'm in QC as well. Spotify QA team just failed.

And this wasn't even reviewed. I think I'll take this to twitter if you can't handle user reports on your own community platform...

and BTW the above suggestion.... I am not going to send an email. THIS community platform should bridge the community and support ...

Sorry, you are not eligible for that plan. Here are some other ways to get Premium.