topic Re: Overcharging in Subscriptions

Overcharging

atgsqwatz — Wed, 09 Mar 2022 13:45:41 GMT

Hi,

I have a family account which I'm being charged for correctly.

However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charged 3 times in the last 7 days.

Can you please look into this for me please. No one is responding on twitter or the customer support messaging system.

Thanks,

Dave

Re: Overcharging

Billy-J — Thu, 10 Mar 2022 04:59:10 GMT

Hey @atgsqwatz, thanks for reaching out to the Community!

It sounds like your card details have been compromised. In this case, it's best to reach out to your financial institution since they can take a closer look at the charges and do their best to help further.

Regarding the response times from Customer Support, wait times may be slightly longer and your patience is greatly appreciated.

I hope this helps! Have a great day.

Re: Overcharging

Jeremy — Thu, 10 Mar 2022 11:42:21 GMT

Hi there @atgsqwatz,

Thank you for reaching out to the Community. We're sorry to hear about this.

In this case we suggest that you contact out customer support here so that they can have a closer look backstage and track your payments.

Let us know how it goes 🙂

Take care!