topic Re: Disabled account, removed from the subscription in Subscriptions

Disabled account, removed from the subscription

Andsnk — Mon, 21 Mar 2022 17:09:14 GMT

Hello,

My account was suspended and unliked from my subscription because I didn't make it to update the address. Currently, I can't return to that subscription, the invitation link double-check not working. Where I can tell my login email in order to solve this problem?

Re: Disabled account, removed from the subscription

Eni — Mon, 21 Mar 2022 17:13:22 GMT

Hey there @Andsnk,

Thanks for reaching out about this.

Would you mind trying to accept the invitation again from an incognito window and a different device? It's also worth trying again with a different internet connection.

If the issue persists after following the suggested steps, we suggest reaching out to our Support team through any of these channels so they can take a closer look at your account and give you a hand with this.

If you need a hand with anything else, the Community us here for you.

Re: Disabled account, removed from the subscription

Andsnk — Tue, 22 Mar 2022 16:06:37 GMT

Thanks for the answer, but this doesn't help me, so you said I need to write to **bleep** in order to direct contact with Spotify staff?

Re: Disabled account, removed from the subscription

Alex — Wed, 23 Mar 2022 10:16:23 GMT

Hey @Andsnk,

Thanks for the reply.

Yes, it would be best if you write to our customer support team directly. They can check your account backstage and explain exactly what's happening. You can reach out to them from any of the channels in the link that @Eni has provided.

As moderators we don't have access to that information and can only suggest options which have helped other users on the community.

Don't hesitate to give us a shout if you have questions.