topic Re: Ongoing subscription in Subscriptions https://community.spotify.com/t5/Subscriptions/Ongoing-subscription/m-p/5361431#M134128 <P>Hey there @user-removed!</P> <P>&nbsp;</P> <P>Welcome to the Community and thanks for getting in touch with us. We'll gladly help you solve this.</P> <P>&nbsp;</P> <P>Can you start by taking a look at your<A href="https://www.spotify.com/account/" target="_blank"> Account page</A> under Your Plan? If you don't see an active Premium plan, it means that you might be paying for Premium on a different account.</P> <P>&nbsp;</P> <P>It's possible that you have 2 accounts with us and you've cancelled one of them but the other one is on Premium.</P> <P>&nbsp;</P> <P>Take a look at <A href="https://support.spotify.com/article/cannot-remember-login/" target="_blank">this page</A> to see what you can do to locate your second account.</P> <P>&nbsp;</P> <P>Keep us posted on how it goes and let us know if you have any further questions.</P> Sat, 02 Apr 2022 08:03:26 GMT Elena 2022-04-02T08:03:26Z Ongoing subscription https://community.spotify.com/t5/Subscriptions/Ongoing-subscription/m-p/5361008#M134117 <P>Do I have a ongoing premiumsubscription? I thought i had changed it to free. But Spotify <SPAN class=""><SPAN class=""><SPAN>withdraw money from my account</SPAN></SPAN></SPAN></P><DIV class=""><DIV><DIV>&nbsp;</DIV></DIV></DIV><DIV class=""><DIV class="">&nbsp;</DIV></DIV><DIV>&nbsp;</DIV><DIV class=""><DIV><DIV><DIV>&nbsp;</DIV></DIV></DIV></DIV><DIV><DIV>&nbsp;</DIV></DIV><DIV class=""><DIV class=""><DIV><DIV>&nbsp;</DIV></DIV></DIV></DIV><DIV class=""><DIV class="">&nbsp;</DIV></DIV><P>&nbsp;</P><P>&nbsp;</P><DIV class=""><DIV><DIV><DIV class=""><DIV>&nbsp;</DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class="">&nbsp;</DIV></DIV><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV></DIV></DIV> Fri, 01 Apr 2022 06:40:24 GMT https://community.spotify.com/t5/Subscriptions/Ongoing-subscription/m-p/5361008#M134117 user-removed 2022-04-01T06:40:24Z Re: Ongoing subscription https://community.spotify.com/t5/Subscriptions/Ongoing-subscription/m-p/5361431#M134128 <P>Hey there @user-removed!</P> <P>&nbsp;</P> <P>Welcome to the Community and thanks for getting in touch with us. We'll gladly help you solve this.</P> <P>&nbsp;</P> <P>Can you start by taking a look at your<A href="https://www.spotify.com/account/" target="_blank"> Account page</A> under Your Plan? If you don't see an active Premium plan, it means that you might be paying for Premium on a different account.</P> <P>&nbsp;</P> <P>It's possible that you have 2 accounts with us and you've cancelled one of them but the other one is on Premium.</P> <P>&nbsp;</P> <P>Take a look at <A href="https://support.spotify.com/article/cannot-remember-login/" target="_blank">this page</A> to see what you can do to locate your second account.</P> <P>&nbsp;</P> <P>Keep us posted on how it goes and let us know if you have any further questions.</P> Sat, 02 Apr 2022 08:03:26 GMT https://community.spotify.com/t5/Subscriptions/Ongoing-subscription/m-p/5361431#M134128 Elena 2022-04-02T08:03:26Z