Can't redeem Gift Card code

SigmaKlim — Mon, 04 Apr 2022 08:45:57 GMT

Country

Russia

My Question or Issue

Hey, I know that Russian account Premiums are being suspended due to inability to charge the fee. Knowing this I purchased a three-month gift card a month ago. Now, when my Premium has ended, I tried to follow the redeem link from the letter with a code I had been sent. The link opens to '404 Not Found'. As I understand that it's likely that I won't be able to prolong my subscription, but how can I at least make a refund for the card?

Thanks a lot

Re: Can't redeem Gift Card code

Maxim — Tue, 05 Apr 2022 09:00:00 GMT

Hey @SigmaKlim ,

Thanks for coming to the Community.

Due to new external restrictions, Spotify is not accepting prepaid cards at this time.

You can try returning it for a refund (as long as it is unused and you have the receipt) for a potential refund.

Hope this helps. 🙂

topic Can't redeem Gift Card code in Subscriptions

Can't redeem Gift Card code

Re: Can't redeem Gift Card code