UX issue in Pay by mobile-sim

Showrin — Thu, 07 Apr 2022 05:47:47 GMT

Plan: Premium

Country: Bangladesh

Device: Samsung M32

My Issue

While I trying to subscribe via the pay by mobile option, I did the following things.

Give my phone number without country code, like 181XXXXXXX and +880 were shown on the left of the input field. Hence I didn't provide the starting 0 of my number.
Then I received a pin code in my mobile number. And provide it in the input field.
It shows an error like "Insufficient amount in the provided account. Try later of another account."

Then I went back to the phone number input and did the following things.

Provided phone number with starting 0. So my number looks +880 0181XXXXXXX where it should look like +880 181XXXXXXX.
Then received the pin and provided it again.
Now the subscription was successful.

My Suggestion

If I have to provide the phone number with starting 0, then please show +88 in the country code section. Please, don't show +880. It's confusing. I was about to leave Spotify after 4-5 times failures.
If the backend didn't decode my phone number correctly, then how do I receive the pin code in the correct phone number? Are they using 2 different sources for these different actions? Shouldn't it be a single source of truth?

Thank you. Hopefully, the engineering team will resolve this issue. Thank you.

Re: UX issue in Pay by mobile-sim

Alex — Fri, 08 Apr 2022 11:46:38 GMT

Thanks for reaching out about this and providing this detailed report 🙂

We've passed this on to the right folks at Spotify who'll look into the matter.

We apologize that you've had a hard time creating your Premium subscription because of this UI/ UX issue.

We'll keep you posted here as soon as we have more news.