topic Subscription in Subscriptions

Subscription

caemere — Fri, 15 Apr 2022 12:31:38 GMT

Plan: Spotify premium

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue: I canceled my spotify premium but I just got a notification from my bank that they charged me im so tired of Spotify I don’t even have my card on the account I wanna die stop taking my money.

Re: Subscription

Maxim — Sat, 16 Apr 2022 07:13:21 GMT

Hey there,

Welcome to the Community 🙂

I recommend checking out this article for the next steps to take.

Let me know how it goes!

Re: Subscription

Vasil — Sat, 16 Apr 2022 08:49:04 GMT

Hey there @caemere,

Thanks for sharing this issue with the Community.
Using no Premium while somehow still paying for it can indeed be quite frustrating, sorry to see this is happening to you.

If your Premium was cancelled and the card is not linked to the account, you may very well be paying for another account.
The second account can be either yours or someone else's.

We'd advise checking this and if no ideas come to mind, you may contact our support folks.
They'll ask you for some payment details for verification purposes and then they'll let you know what has happened and how the situation can best be mended.

Let us know if anything else comes up in the meantime 🙂
Many thanks & cheers!

why i'm paying spotify if I cancel my premium account already?

Wed, 23 Nov 2022 15:23:33 GMT

Two months that I cancel my premium account and I still paying it.