https://community.spotify.com/t5/Subscriptions/hello/m-p/5376481#M134738 <P><SPAN>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/25285394">@jeysen319</a>,</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>Thank you for reaching out to the Community and welcome. We moved your post from Music chat to the help boards as its content fits better here. </SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>When you get a monthly charge, the account must be active in a Premium subscription. However, it’s possible that the Premium account is different from the one you’re currently using.</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>First, log out from your device using the steps on </SPAN><A href="https://support.spotify.com/article/how-to-log-out/" target="_blank"><SPAN>this guide</SPAN></A><SPAN> and log back in with your credentials. If the account is still on a free tier, that means that your Premium account has different login details.</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>In this case,we’d recommend trying with different email addresses, your phone number, your Facebook profile and even a Google/Apple account in case you have one.</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>If the issue persists after trying with the previous methods, we’d recommend contacting our <A href="https://www.spotify.com/about-us/contact/" target="_self">Customer Support</A> team so they can review your individual account and help you log in to the correct Premium account. </SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>Hope this helps. If anything else comes up, the Community will be here for you.&nbsp;</SPAN></P> Sun, 01 May 2022 19:36:44 GMT OscarDC 2022-05-01T19:36:44Z https://community.spotify.com/t5/Subscriptions/hello/m-p/5372391#M134737 <P>i have monthly deducted from my gcash account since 2021 and when i open my spotify its not premium!</P> Sat, 23 Apr 2022 14:07:20 GMT https://community.spotify.com/t5/Subscriptions/hello/m-p/5372391#M134737 jeysen319 2022-04-23T14:07:20Z https://community.spotify.com/t5/Subscriptions/hello/m-p/5376481#M134738 <P><SPAN>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/25285394">@jeysen319</a>,</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>Thank you for reaching out to the Community and welcome. We moved your post from Music chat to the help boards as its content fits better here. </SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>When you get a monthly charge, the account must be active in a Premium subscription. However, it’s possible that the Premium account is different from the one you’re currently using.</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>First, log out from your device using the steps on </SPAN><A href="https://support.spotify.com/article/how-to-log-out/" target="_blank"><SPAN>this guide</SPAN></A><SPAN> and log back in with your credentials. If the account is still on a free tier, that means that your Premium account has different login details.</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>In this case,we’d recommend trying with different email addresses, your phone number, your Facebook profile and even a Google/Apple account in case you have one.</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>If the issue persists after trying with the previous methods, we’d recommend contacting our <A href="https://www.spotify.com/about-us/contact/" target="_self">Customer Support</A> team so they can review your individual account and help you log in to the correct Premium account. </SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>Hope this helps. If anything else comes up, the Community will be here for you.&nbsp;</SPAN></P> Sun, 01 May 2022 19:36:44 GMT https://community.spotify.com/t5/Subscriptions/hello/m-p/5376481#M134738 OscarDC 2022-05-01T19:36:44Z