topic Payment issue in Subscriptions

Payment issue

31mnqhoxt67dl7m44dyo — Sun, 08 May 2022 20:59:25 GMT

Hey team,

I need help regarding spotify premium payment failed. So what happened is that while I was paying in the upi method it I didn't received message pf the payment on my upi so I Cancelled the payment page and then after that message popped up in my phonepe app and I paid for the same and payment got successful but still premium account is not activated

Device- iphone 7plus, samsung galaxy A50

Os- ios and android

**bleep**

Re: Payment issue

Alex — Mon, 09 May 2022 13:14:13 GMT

Hey there @31mnqhoxt67dl7m44dyo,

Thanks for the post.

Sometimes it might take a few hours for those payments to go through.

Can you let us know if the payment has managed to go through for you and your Premium got restored? If not, can you check the current status of your account on your account page?

Keep us posted.

Re: Payment issue

PKD1987 — Wed, 11 May 2022 02:17:14 GMT

I would like my money back please

Re: Payment issue

Dian — Wed, 11 May 2022 14:40:24 GMT

Hey @PKD1987,

Thanks for posting in the Community.

Could you tell us more about the issue you're experiencing regarding your payments?

In the meantime you can check out our refund policy here.

Keep us posted,

Cheers!