https://community.spotify.com/t5/Subscriptions/Premium-Subscription-Not-Working/m-p/5379743#M134843 Thanks, Maxim, that's probably for the best haha. Thanks for the help! Mon, 09 May 2022 16:15:24 GMT Julontron 2022-05-09T16:15:24Z https://community.spotify.com/t5/Subscriptions/Premium-Subscription-Not-Working/m-p/5379046#M134818 <P>I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web player, I still get ads, and it clearly treats me like a free user. But when I go to my account overview, it shows that I'm a premium user. I've tried logging in and out several times, but it doesn't seem to work. Here are some images to show my issue.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="spotify plan.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/140617i28D7D6EB5DC38266/image-size/medium?v=v2&amp;px=400" role="button" title="spotify plan.png" alt="spotify plan.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="spotify receipt.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/140618i7014130A23E91DC3/image-size/medium?v=v2&amp;px=400" role="button" title="spotify receipt.png" alt="spotify receipt.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="spotify web player.png" style="width: 400px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/140619i544AE4EE6DA52E5C/image-size/medium?v=v2&amp;px=400" role="button" title="spotify web player.png" alt="spotify web player.png" /></span></P><P> </P> Sat, 07 May 2022 16:43:07 GMT https://community.spotify.com/t5/Subscriptions/Premium-Subscription-Not-Working/m-p/5379046#M134818 Julontron 2022-05-07T16:43:07Z https://community.spotify.com/t5/Subscriptions/Premium-Subscription-Not-Working/m-p/5379521#M134834 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/25310344">@Julontron</a>&nbsp;,</P><P>&nbsp;</P><P>Thanks for coming to the Community.</P><P>&nbsp;</P><P>In this case, it's best to reach out to Support so that they can take a closer look at this <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>&nbsp;</P><P><A href="https://www.spotify.com/about-us/contact/" target="_blank">https://www.spotify.com/about-us/contact/</A></P><P>&nbsp;</P><P>Hope this helps!</P> Mon, 09 May 2022 06:25:20 GMT https://community.spotify.com/t5/Subscriptions/Premium-Subscription-Not-Working/m-p/5379521#M134834 Maxim 2022-05-09T06:25:20Z https://community.spotify.com/t5/Subscriptions/Premium-Subscription-Not-Working/m-p/5379743#M134843 Thanks, Maxim, that's probably for the best haha. Thanks for the help! Mon, 09 May 2022 16:15:24 GMT https://community.spotify.com/t5/Subscriptions/Premium-Subscription-Not-Working/m-p/5379743#M134843 Julontron 2022-05-09T16:15:24Z