topic Re: Payment declined in Subscriptions

Payment declined

Fatin1 — Tue, 16 Mar 2021 18:15:48 GMT

“The payment failed. Please try again, or use a different payment method. Go to our support.”
Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify accept amex card? Country Bangladesh

Re: Payment declined

Ivan — Wed, 17 Mar 2021 07:49:07 GMT

Hey @Fatin1,

Thanks for searching for the answer you need here!

If you get an error message when trying to pay your Spotify subscription using an American Express card it's a good idea to try again in a private/incognito window. This ensures you'll avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser.

In case this persists even in a private window, send us a screenshot displaying the error message you receive. Just attach the image to your next response by using the Insert Photos option in the post editor. This way we can take a closer look at the issue.

Tip: Make sure the screenshot doesn’t show any sensitive info such as payment or personal data.

Looking forward to your reply. Enjoy your day!

Re: Payment declined

Fatin1 — Wed, 17 Mar 2021 14:38:31 GMT

This is the error I have been seeing every time. Also tried incognito mode. Didn’t work

Re: Payment declined

Ivan — Thu, 18 Mar 2021 07:05:35 GMT

Hey @Fatin1,

Thanks for getting back to us.

If you still get the error message when using an incognito browser it'd also be a good idea to try connecting to a different network and check if you experience this. If it works with another connection, it's best to contact the service provider of the original network for more information.

In case you see no change after connecting to another network, try logging in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up-to-speed with any software updates available.

Keep us posted! We'll be here if you have any questions.

Re: Payment declined

lytomioka — Tue, 24 May 2022 15:08:50 GMT

Reviving this topic, I am having the same issue but I live in Brazil and my credit card is issued in Brazil also.

I tried all of the things above, contacted the support of AmEx but I am still experiencing the issue.

Re: Payment declined

Alex — Wed, 25 May 2022 06:58:55 GMT

Hey there @lytomioka,

Thanks for the post.

Sorry to hear you're having issues with your payment.

You can go through this article for some helpful tips with failed payments. If none of that helps, let us know exactly what error message you're receiving and when.

Keep us posted.