topic Family plan cancellation in Subscriptions

Family plan cancellation

t6302rpzs6ljk6z1ilmi — Thu, 16 Jun 2022 13:10:26 GMT

Hi my premium Spotify family plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year from today or continue the original plan?

Re: Family plan cancellation

OscarDC — Thu, 16 Jun 2022 16:40:25 GMT

Hey @t6302rpzs6ljk6z1ilmi,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

When you change your payment method to a new one, your subscription remains active on the same plan, unless you select a different one on the Premium subscription page.

However, if your subscription was canceled and your account went back to free, the plan will be eliminated and you'll have to re-subscribe to the Family plan and invite the other members again. This means you'll start a new plan with your same account.

Keep in mind that the accounts can only be part of 2 Family/Duo plans per year. If a user tries to join a 3rd plan, it will get an error message.

Lastly, since we don't have access to users accounts in the Community, in case you have any issue re-subscribing; We'd recommend to contact our Customer Support so they can check your individual account and see what happens.

Hope this helps. If anything else comes up, the Community will be here for you.

Re: Family plan cancellation

t6302rpzs6ljk6z1ilmi — Sat, 18 Jun 2022 17:58:44 GMT

Hi,

Thank you for your reply. I was wondering if you could send me the number or email of customer support so I could figure this out.

Thanks

Re: Family plan cancellation

Kiril — Sun, 19 Jun 2022 06:30:26 GMT

Hey there @t6302rpzs6ljk6z1ilmi,

Thanks for your response.

Direct phone contact is not supported at the moment, so we can suggest reaching out to our Support team through any of these channels so they can take a look at your account and give you a hand with this.

Hope it gets sorted out soon. If you need anything else, the Community is here for you.