topic Re: Subscription credit card in Subscriptions

Subscription credit card

tonymorton — Fri, 24 Jun 2022 10:39:16 GMT

my credit card expired 08/22 but I’ve since renewed it and it expires 08/27. I’m trying to sign into accounts on your site but it keeps telling me that my email addresses (I have 2) are already associated with the account and that I should use another address. I don’t have another email address and why would I need to use a new email address every time I sign into the account. All I want to do is update the new expiry date on my credit card. Can you please help me do this?

Plan

Premium

Device

ipad iOS 15.1

(iPad

ios 15.1

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: Subscription credit card

Maxim — Fri, 24 Jun 2022 14:39:43 GMT

Hey @tonymorton ,

Thanks for reaching out.

Can you please post a screenshot of the error message you're seeing? Make sure that no sensitive info is visible. 🙂

Looking forward to your reply.

Re: Subscription credit card

tonymorton — Sat, 25 Jun 2022 07:49:55 GMT

Thanks for your reply but I’ve sorted the problem myself