topic Re: Unable to Make payments. in Subscriptions

Unable to Make payments.

Nwabunike — Mon, 27 Jun 2022 00:59:07 GMT

Tried to upgrade to Premium and each time I click on Buy Now, it keeps loading for a long period and after a while says it can't process. I don't think this is a card issue.

Does this happen to anyone? What can I do?

Re: Unable to Make payments.

Maxim — Mon, 27 Jun 2022 07:49:03 GMT

Hey @Nwabunike ,

Thanks for coming to the Community.

In which country are you located?

Let me know 🙂

Re: Unable to Make payments.

melomovic — Tue, 28 Jun 2022 02:25:25 GMT

We are located in Nigeria. And yes, its not a card thing because my current card is that which they've been billing which was initially successful.

Re: Unable to Make payments.

Maxim — Tue, 28 Jun 2022 06:33:45 GMT

Hey @melomovic ,

Spotify is aware of difficulties with payments and purchases in Nigeria. As far as I know, this can also affect cards where it has previously worked.

You can check out the ongoing issue at https://community.spotify.com/t5/Ongoing-Issues/Difficulties-with-payments-and-purchases-in-Nigeria/.... 🙂