topic Re: Subscription cancelled by its own. in Subscriptions

Subscription cancelled by its own.

SergeiGL — Fri, 08 Jul 2022 08:05:32 GMT

Plan

Free/Premium

Country

Turkey

Device

Macbook Pro 14'

Operating System

MacOS

My Question or Issue

Hi. I've paid for my subscription for 18 months (the screenshot is below), but yesterday I was thrown out from my account and my plan changed to 'Free'. What's the matter?

Re: Subscription cancelled by its own.

Luan — Fri, 08 Jul 2022 17:21:49 GMT

Hey, @SergeiGL
Welcome to Spotify Community and thanks for reaching out here!

Sorry to hear that! Let's gather some more information in order to find a solution...
Are you sure you're logged into the same account you bought the Premium subscription? If so, could you check on your account page if it's everything right with the receipt of your subscription?

Keep me posted!

Regards,

Luan

Re: Subscription cancelled by its own.

SergeiGL — Sat, 09 Jul 2022 00:02:09 GMT

Thank you for your response. I'm 100% sure that the account is right. Video proof: (https://share.cleanshot.com/ot7lNq)

I like spotify very much but something strange is happening.

Re: Subscription cancelled by its own.

Maxim — Mon, 11 Aug 2025 11:03:09 GMT

Hey @SergeiGL ,

Thanks for coming to the Community.

Can you once more try logging out and in again? I would've also suggested to make sure that you're using the right login details, but you've already done that.

If that still doesn't help, it's best to reach out to Support at https://support.spotify.com/article/contact-us/.

Hope this helps 🙂

Re: Subscription cancelled by its own.

SergeiGL — Sat, 09 Jul 2022 08:10:39 GMT

Thanks for your help!