topic Re: Changing plan in another country in Subscriptions

Changing plan in another country

JennieD — Tue, 12 Jul 2022 04:27:26 GMT

Plan Premium

Country Australia

My Question or Issue

Just moved to Australia and changed my payment method to an Australian one. I now what to change my plan to a Duo but I can’t? My current plan shows in $ but when I ask to change plans it shows all the other plans in GBP£ and just says ‘error has occurred’ when I select Duo. How can I change plan please?

Re: Changing plan in another country

Maxim — Tue, 12 Jul 2022 07:44:14 GMT

Hey @JennieD ,

Thanks for reaching out.

If you've already updated your payment method/country setting by following these steps, I recommend waiting until it has updated successfully on your next billing date.

Once your country setting was updated, you should be able to upgrade to Duo 🙂

Let me know how it goes.

Re: Changing plan in another country

JennieD — Thu, 21 Jul 2022 06:15:41 GMT

Yes that worked thanks 👍🏻