topic Duo not working in Subscriptions

Duo not working

tnmllrks — Fri, 29 Jul 2022 10:25:15 GMT

Plan

Duo

Country

Device

Samsung s22 & Samsung s10+

Operating System

My Question or Issue

My husband is currently working overseas, he renewed our Duo and now I can't access it because it says we are not in the same location. The account is registered at our home address so is it implying that we literally have to be in the same room to use it? This seems ridiculous, any known solutions?

Re: Duo not working

Luan — Sat, 30 Jul 2022 01:42:12 GMT

Hey, @tnmllrks
Welcome to Spotify Community and thanks for reaching out here!

If the Duo subscription wasn't renewed in time and they had to resubscribe again, it's necessary that you both reset the plan's address. In this case, ask your husband to remove you from the Duo plan, and then double-check if the address is correct, after that, ask him to send you another invitation link and when accepting it, be sure to set precisely the same address your husband put when setting the plan up. This might solve the issue.

You can find more information about it here:

Address and verification for Duo plan

Let me know how it goes.

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan