topic Re: getting human assistance in Subscriptions

getting human assistance

user-removed — Tue, 16 Jun 2020 14:23:12 GMT

Plan

Premium

Country

USA

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I need to speak w a human. When i go to update my payment info - my subscription process is different. and your online assistance is useless. contact me asap.

Re: getting human assistance

Elena — Tue, 16 Jun 2020 14:37:38 GMT

Hey there @user-removed!

Thanks for reaching out to us on the Community! We're sorry to hear you're not able to update your payment info. We'll do our best to help.

Can you let us know your subscription type and what issue you seem to be experiencing?

We'll be on the lookout for your update. Give us a shout if you have any further questions.

Re: getting human assistance

MissLeona — Mon, 01 Aug 2022 17:07:48 GMT

I would like to speak with a person to help me get my subscriptions straightened out.

Re: getting human assistance

MissLeona — Mon, 01 Aug 2022 17:10:17 GMT

would like to talk to someone

Re: getting human assistance

Dian — Tue, 02 Aug 2022 06:25:05 GMT

Hey @MissLeona,

Thanks for the reply.

You can find out how to contact our customer support on this page. But keep in mind that the contact options may be limited to the contact venues described there.

Hope this helps,

Cheers!