topic Re: Abonnement in Subscriptions

Abonnement

Paulineetlina — Wed, 22 Jun 2022 06:31:03 GMT

Bonjour, je suis prélevé depuis plusieurs mois pour un abonnement prenium à 9.99e hors je suis inscrite sur mon compte Spotify à un abonnement free.

Comment est-ce possible?

Merci de faire le nécessaire ou de me rembourser.

Re: Abonnement

TheoK25 — Tue, 02 Aug 2022 18:31:13 GMT

J'ail a même chose je suis prélevé 2 fois par mois avez réussi à trouver la cause ?

Re: Abonnement

Lyubka — Wed, 03 Aug 2022 08:29:15 GMT

Hey @Paulineetlina,

Thanks for coming to the Community.
I hope you don't mind me responding in English as this is the official language of the Community.

Can you start by taking a look at your Receipts page? If you don't see any payment there, it means that you might be paying for a different account that you have with us.
You can take a look here and try these steps.

@TheoK25
Your situation seems is a bit similar.
Can you start by taking a look at your Receipts page as well?
It is possible that you have two accounts with us and that's why you see two charges.
Go ahead and check this page, which can help you locate your other account.

Hope that helps!

Re: Abonnement

TheoK25200 — Fri, 05 Aug 2022 18:27:22 GMT

Oui c'était bien ça mais je ne comprend pas pourquoi le prenium c'est mis deux fois alors que je n'avais pas souscris à cette abonnement sur mon deuxième compte

Autre question peut-on se faire rembourser ?

Re: Abonnement

Elena — Sat, 06 Aug 2022 07:31:14 GMT

Hey @TheoK25200!

If you were able to find a second account of yours but it was not on our Premium service, it's highly possible that you're charged on a different account than the 2 you've found already.

In case you're not able to locate where the second charges are coming from, you can reach out to our customer support team here and they should be able to help. You can take a look at this page to see what you can do to get a refund.

We hope this info helps. Give us a shout if there's anything else we can do for you.