Premium from another country

paulinasv — Thu, 04 Aug 2022 19:02:27 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I am riding the transcontinental race which is a gruelling 400/+km bike race, very sleep deprived, very drained. Hoping to access my playlist but my payment for premium is never accepted because it is from another country than that I am going through.

It is urgent, please solve!

Many thanks

Re: Premium from another country

Elena — Fri, 05 Aug 2022 13:13:29 GMT

Hey @paulinasv,

Thanks for coming to the Community and sharing this with us.

With the help of our colleagues from customer support as a one time gesture of goodwill, we've made some magic backstage and you should hopefully have Premium by the end of the race.
Please make sure to set the correct country settings when you get back home.

We wish you the best of luck!

topic Premium from another country in Subscriptions

Premium from another country

Re: Premium from another country