topic Re: Premium not working in Subscriptions

Premium not working

Dirmane — Sun, 14 Aug 2022 11:24:17 GMT

Plan

Premium

Country
Poland

Operating System

Arch Linux, Oxygen OS 11

My Question or Issue

Three days ago I launched spotify premium free month, but it doesn't work everywhere. Even when I enter my account settings, it says that I have a free account, but when I click to switch to premium, it say that I have premium from today, even if I started it three days ago. I also tried to log out, I checked if I was subscribed to the cat it describes and nothing worked. Thank you in advance

Re: Premium not working

Dian — Mon, 15 Aug 2022 06:39:55 GMT

Hey @Dirmane,

Thanks for posting in the Community.

It's possible, that you have multiple accounts and are trying to activate a new trial subscription on a different account. As you can only activate one trial, you can check if you have more than one account. Here is how to do that.

Let us know how that went,

Cheers!

Re: Premium not working

Dirmane — Mon, 15 Aug 2022 15:56:02 GMT

Hello,

I checked if I have more accounts and I'm sure I don't. What can I do now? The subscription page says I activated it today, but I did it 5 days ago.

Re: Premium not working

Dian — Tue, 16 Aug 2022 04:57:13 GMT

Hey @Dirmane,

Thanks for the reply.

In such case it'd be best to contact a customer support representative, because our colleagues there have access to more backend tools to aid you further. Here is how to do that.

Hope this helps,

Cheers!