topic Can't Join Family Subscription in Subscriptions

Can't Join Family Subscription

aurorarevuelta — Mon, 29 Aug 2022 16:37:22 GMT

Family Subscription

Premium

Spain

Hi,

My daughter is sharing with me and her sister 2 separate links so we can join the family plan, however, it does not work for either of us and we do live in the same house.

Your assistance will be greatly appreciated.

Thank you!

Re: Can't Join Family Subscription

Maxim — Tue, 30 Aug 2022 03:41:06 GMT

Hey @aurorarevuelta ,

Thanks for reaching out.

Why is it not working? Are you seeing any error message(s)? If so, which one(s)?

Looking forward to your reply. 🙂

Re: Can't Join Family Subscription

aurorarevuelta — Tue, 30 Aug 2022 13:58:11 GMT

Hi,

I'm not sure why. It says "we need to live in the same address". We do live in the same address though.

Attached is a picture of what im getting. It's in Spanish because I live in Spain.

Thank you for your help

Aurora

Re: Can't Join Family Subscription

Maxim — Wed, 31 Aug 2022 08:27:41 GMT

Hey @aurorarevuelta,

Thanks for getting back.

I'd recommend telling your daughter (who owns the Premium Family plan) to update the address. Once that's been done, she'll need to send an invitation link again to you and her sister.

It's best to accept the invitation at home using a computer/laptop and through your browser's incognito window. Make sure to type the address correctly and then click on SUBMIT.

Also, you should log out everywhere before attempting to accept the invite.

Let me know how it goes. 🙂