payments

pleasantlyamusing — Wed, 31 Aug 2022 06:38:19 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

so on the 16th of august i had $15 taken from my account by spotify and on the 26th another $15 was taken by spotify. I've only been using the free version of spotify I haven't upgraded at all, so I'm wondering if it was spotify that actually took this money from me and why, or if it's another person.

Re: payments

Loxer — Wed, 31 Aug 2022 23:13:39 GMT

Hey @pleasantlyamusing, welcome to the Community.

Hope you're doing great!

That's not good to hear. Unfortunately, it seems like someone used your account to sign up for Family Premium and add their account. Did you not receive an email about a new suspicious login?

Check this support article for the next steps to take.

Let me know how it goes.

topic Re: payments in Subscriptions

payments

Re: payments