topic Re: Premium Payment problem.... in Subscriptions

Premium Payment problem....

NickTheHustla — Fri, 15 Apr 2022 08:15:46 GMT

I'm trying to pay premium ( 6,99€) but for some reason Spotify doesn't accept it. I used visa card, PayPal but the result was nothing...That happens more than 1 month and I don't know what to do. I literally tried everything...

Re: Premium Payment problem....

pjsjourney — Mon, 02 May 2022 13:57:38 GMT

Me too!! Been trying all day on different browsers and phone/PC but nothing.

Did you get a resolution for it?

Re: Premium Payment problem....

lsleep — Fri, 02 Sep 2022 02:50:05 GMT

SAME, wth Spotify - TAKE MY MONEY!!

Re: Premium Payment problem....

OscarDC — Fri, 02 Sep 2022 15:36:22 GMT

Hey folks,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

When the system is not registering the card, it's possible that the card doesn't meet all the requirements for the transaction to be completed. First, we'd recommend taking a look at this article to check if we've already covered all basic scenarios.

If so, and the issue persists, we'd suggest trying it on a different device, from an incognito/private window or even from a different Wi-Fi network to see if it makes any difference.

Lastly, if the card is not getting registered still, it could be related to a blockage or payment limitation in your account. In this case, since we don't have access to users accounts in the Community; we'd recommend contacting our Customer Support directly so they can check the account and look for any restrictions.

Hope this helps. If anything else comes up, don't hesitate to ask.