I have a problem with the payment

NAT36 — Tue, 13 Sep 2022 02:49:23 GMT

Plan

Free/Premium

Country

Device

Samsung Galaxy S20 Plus

Operating System

Android Oreo

My Question or Issue

My payment is not approved, i tried change the method but the both cards (debit and credit) are rejected. Both have enough founds to cover the payment. I dont know how to solve

Re: I have a problem with the payment

AlejaR — Tue, 13 Sep 2022 15:07:56 GMT

Hey @NAT36,

Thanks for posting in the Community and welcome 🙂

In this case, you have to make sure your payment methods have sufficient funds (as you already mentioned you checked, kudos for that!), and is:

Registered in the same country to your Spotify account.
Not expired or canceled.
Enabled for foreign, secure online, and recurring purchases.
Opted into e-commerce and cross border payments.

If your payment methods meet these requirements, but the inconvenience persists, try this:

Try entering your payment details again using a private/incognito window.
Get in touch with your payment provider, so they can check if everything is in order.

It might just be a temporary connection issue, so we advise you to wait some hours since your last attempt to try again as well.

If the inconvenience persists after checking all that was mentioned above, it might be worth contacting our Customer Support team, so they can look into your account in detail. This way, you can be sure this is not an account-related inconvenience.

We hope you found this helpful. Let us know if you need anything else.

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