topic Re: Updated payment but changed from Family to single in Subscriptions

Updated payment but changed from Family to single

KaosuKitten — Sun, 02 Oct 2022 17:24:04 GMT

Plan

Family

Country

USA

My Question or Issue

I was having bank issues that didn't allow my payment to go through, I corrected the issue but when that happened it switched my family plan out and only charged me for the solo group. I do not want to pay another $17 on top of what I was charged for this to be corrected. This happened two months ago two and when I switched the plan to Family, I had to re-add my house members.

Re: Updated payment but changed from Family to single

Dian — Mon, 03 Oct 2022 06:07:16 GMT

Hey @KaosuKitten,

Thanks for posting in the Community.

If you've mistakenly activated a Premium Individual subscription, you won't be charged the full amount for a new Family subscription when you upgrade the Individual to Family. The price discrepancy will result in the first month of the Family subscription becoming shorter. Afterwards the normal Family price will be deducted. You can see your next payment date for the Family subscription on your account page.

Hope this clears things a bit,

Cheers!