topic Re: Invalid Address in Subscriptions

Invalid Address

lilsxmik — Sun, 10 Jul 2022 19:50:18 GMT

I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.

Re: Invalid Address

Maxim — Sun, 10 Jul 2022 21:39:52 GMT

Hey @lilsxmik ,

Thanks for reaching out.

Can you give it a try on another device and/or in another browser? 🙂

Let me know how it goes.

Re: Invalid Address

Extendn — Mon, 11 Jul 2022 01:46:36 GMT

yeah same thing it's been going on for 2 days for me when trying to subscribe

Re: Invalid Address

Maxim — Mon, 11 Jul 2022 09:50:36 GMT

Hey @Extendn,

Can you give it a try on another device and/or in another browser?

Let me know how it goes. 🙂

Re: Invalid Address

lilsxmik — Tue, 12 Jul 2022 16:26:24 GMT

I just tried again but it still says invalid address.

Re: Invalid Address

Maxim — Tue, 12 Jul 2022 21:25:17 GMT

Hey @lilsxmik ,

Thanks for letting me know.

I recommend making sure that the address has no misspells, special characters, or any spaces at the beginning or end of the address.

Also, you could try using a different payment method 🙂

Let me know how it goes.

Re: Invalid Address

lilsxmik — Sun, 17 Jul 2022 05:07:56 GMT

I double checked for any spelling or spacing errors but there is nothing wrong. I'm not really sure what to do next.

Re: Invalid Address

Maxim — Sun, 17 Jul 2022 06:56:33 GMT

Hey @lilsxmik ,

Thanks for letting me know.

Have you tried using a different payment method yet? If not, I recommend trying that 🙂

Re: Invalid Address

Tar7 — Thu, 29 Sep 2022 02:03:53 GMT

Hello, did you ever end up fixing the problem? I'm having the same problem right now too.

Re: Invalid Address

OscarDC — Sun, 02 Oct 2022 15:57:09 GMT

Hey @Tar7,

Welcome to the Community, thank you for joining the conversation and sorry for the late response as we just came across this thread.

In this type of case, we usually suggest trying from an incognito/private window as some of the restrictions a related to some cache stored on your web browser. In case the issue persists, would you mind checking with a different browser to see if it makes any difference?

Lastly, since this also could be caused by restrictions on the internet connection, we'd recommend trying with a different Wi-Fi network. If you don't have another one available, you can use a mobile data hotspot to test it.

We'll be on the lookout.

Re: Invalid Address

itsjustparis — Sun, 02 Oct 2022 19:53:37 GMT

im also still having this problem

Re: Invalid Address

Alex — Mon, 03 Oct 2022 08:29:03 GMT

Hey there @itsjustparis,

Thanks for the post.

Did you try the troubleshooting methods suggested by @OscarDC?

Let us know if that helped.

Re: Invalid Address

Tar7 — Sat, 08 Oct 2022 01:20:58 GMT

Thanks for the help, but I've tried just about everything but it still persists, sadly.

Re: Invalid Address

Vasil — Sun, 09 Oct 2022 14:35:18 GMT

Hey @Tar7,

Thank you for letting us know!
This issue is now known to Spotify and the right folks are on to resolving it 🙂
We cannot provide a specific timeframe on how long this would actually take, but there is a workaround that might work:

You may try removing the house or street numbers from the address to see if that makes a difference. Best done via an incognito browser session to avoid any issues that may be caused by the saved cache data.

We thank you for your patience!
Cheers!

Re: Invalid Address

MVan — Sat, 29 Oct 2022 19:27:19 GMT

Nothing in this thread is working for me and I cannot subscribe. I don't understand as it was fine, I was subscribed and then woke to a message saying they could not charge my card. Now I cant get my address to validate.

Re: Invalid Address

MVan — Sat, 29 Oct 2022 19:32:11 GMT

Take out any dashes. 12-1234 would be 121234 It is working for me.

Spotify premium says enter a valid address after I already did

Thu, 17 Nov 2022 12:45:42 GMT

I went to go buy spotify premium and entered all of my correct information however, it still says I need a valid address

Re: Spotify premium says enter a valid address after I already did

Whydoihavetoregister — Sun, 22 Jan 2023 06:41:48 GMT

I am having the same problem. Tried incognito on two devices. Tried two countries. Cleared cache, tried different browsers. Checked the address and tried nearby addresses. Nothing works.

Re: Invalid Address

protogonus — Thu, 04 May 2023 04:00:00 GMT

Hey. If you guys haven't figured it out yet, I finally did. It's honestly so stupid, idk why Spotify made it this way. But when they ask for your "Street" they legit just want your street name, don't include your specific street number, they only want to know what street you live in **bleep** it's so dumb

Re: Invalid Address

Gunny5931 — Sun, 30 Jul 2023 06:11:12 GMT

I even tried that but nothing is working what is this? I’ve tried on 3 devices all on incognito and tried typing the street address out 3 different ways like what!?