topic Re: DOUBLE BILLING in Subscriptions

DOUBLE BILLING

MiggyT — Sun, 09 Oct 2022 11:22:36 GMT

I GOT BILLED TWICE Is there any chat support for spotify?
my payment method is gcash

Re: DOUBLE BILLING

Luan — Mon, 10 Oct 2022 02:20:47 GMT

Hey, @MiggyT
Welcome to Spotify Community and thanks for reaching out here!

Have you already checked if there is no other account that is using your payment method to pay for its subscription? Also, I'd like to ask you if the charges have the same price or if they're different. Last, but not least, were these charges made on the same day?

I recommend that you take a look at the following support article too to get more help:

Charged twice

Keep me posted! Thanks in advance 🙂

Regards,

Luan

Re: DOUBLE BILLING

myahhhh — Wed, 12 Oct 2022 01:44:50 GMT

i am having this same problem but it has been going on for THREE months and i've had it, i had duo, it you guys charged me 13.78 i would get charged and the the next day after it already went through pending it charged my card TWICE so instead of 13 dollars a month i have been spending 27 and i am definitely not happy i am already right in money and your billing issues needs to get fixed now!

Re: DOUBLE BILLING

Luan — Sat, 15 Oct 2022 02:18:53 GMT

Hey, @myahhhh

Have you double-checked the instructions in this support article? Even if everything is alright on your side and the issue persists thought, I recommend that you contact the Customer Support team to get help with it. Just for your information, the Customer Support team usually replies within 24-48 hours by email, but you can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan 🇧🇷