https://community.spotify.com/t5/Subscriptions/payment/m-p/5444931#M136715 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/25533293">@aleksantana</a>,</P> <P>&nbsp;</P> <P>Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.</P> <P>&nbsp;</P> <P>When this type of issue happens, it's usually because the user subscribes to Premium Duo on a different account by mistake creating an additional monthly charge instead of changing the plan.</P> <P>&nbsp;</P> <P>However, since we don't have access to users' accounts from the Community, we couldn't confirm this information on our end. In this case, we'd recommend contacting our <A href="https://www.spotify.com/about-us/contact/" target="_blank" rel="noopener noreferrer">Customer Support</A> directly so they can check your account and help you further with your subscription.</P> <P>&nbsp;</P> <P>If you have any additional questions, don't hesitate to ask.</P> <P>&nbsp;</P> <P>We'll be on the lookout.</P> Sat, 15 Oct 2022 17:13:06 GMT OscarDC 2022-10-15T17:13:06Z https://community.spotify.com/t5/Subscriptions/payment/m-p/5444856#M136714 <P>hi, ive just changed my plan from one account premium to premium duo but in my bank app it shows that im gon be charged for normal premium again today otherwise i psuć for premium duo couple days ago</P> Sat, 15 Oct 2022 12:09:46 GMT https://community.spotify.com/t5/Subscriptions/payment/m-p/5444856#M136714 aleksantana 2022-10-15T12:09:46Z https://community.spotify.com/t5/Subscriptions/payment/m-p/5444931#M136715 <P>Hey <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/25533293">@aleksantana</a>,</P> <P>&nbsp;</P> <P>Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.</P> <P>&nbsp;</P> <P>When this type of issue happens, it's usually because the user subscribes to Premium Duo on a different account by mistake creating an additional monthly charge instead of changing the plan.</P> <P>&nbsp;</P> <P>However, since we don't have access to users' accounts from the Community, we couldn't confirm this information on our end. In this case, we'd recommend contacting our <A href="https://www.spotify.com/about-us/contact/" target="_blank" rel="noopener noreferrer">Customer Support</A> directly so they can check your account and help you further with your subscription.</P> <P>&nbsp;</P> <P>If you have any additional questions, don't hesitate to ask.</P> <P>&nbsp;</P> <P>We'll be on the lookout.</P> Sat, 15 Oct 2022 17:13:06 GMT https://community.spotify.com/t5/Subscriptions/payment/m-p/5444931#M136715 OscarDC 2022-10-15T17:13:06Z