I clicked the free trial for Spotify premium and I paid even when cancelled

Thu, 20 Oct 2022 09:37:43 GMT

So I clicked onto it to try the free trial first and then I had to link my Gcash to it and automatically paid for premium so I tried canceling within that same hour but my money’s still not back. Is there a way for me to refund the money I paid for it?

Re: I clicked the free trial for Spotify premium and I paid even when cancelled

Lyubka — Fri, 21 Oct 2022 10:05:02 GMT

Hey there,

Thank you for reaching out here in the Community!

Free Premium trial offer is only for new subscribers. With that in mind, if you've tried a trial in the past and used Premium service, then this might be the reason why you're not eligible now and why you got charged on the first place. It's also worth mentioning that not every payment method is acceptable for free trials. You can check out this support article for more info on that.

On another note, when you cancelled, have you received a confirmation message? If not, you might have not cancel your subscription successfully. In order to check that go to your account page and scroll to Your plan. If you're still seeing Premium there this means that you're still subscribed. If you'd like to cancel click on Cancel plan. In this page you'll find what each message on your account means.

We'd also recommend checking out our refund policy here. Just as a heads up that there are no automatic refunds at this point.

We hope this clears things up. We'll be here in case you have any further questions about this.

topic Re: I clicked the free trial for Spotify premium and I paid even when cancelled in Subscriptions

I clicked the free trial for Spotify premium and I paid even when cancelled

Re: I clicked the free trial for Spotify premium and I paid even when cancelled