topic Re: I subscribed to Premium Mini and Full Premium at the same time. I want access to Full Premium. in Subscriptions

I subscribed to Premium Mini and Full Premium at the same time. I want access to Full Premium.

saravanasv — Sat, 20 Mar 2021 04:49:37 GMT

Plan

Premium

Country

India

Device

(PC)

Operating System

(Windows 10)

My Question or Issue

I made a subscription to Premium Mini thinking it'll provide "Very High" quality music. Later I found out it doesn't. Then I immediately made a subscription to Full Premium. But my account is stuck with Premium Mini and it won't let me get access to Full Premium benefits.

I want Premium Mini gone and I want to get access to Full Premium. I Paid for both Premium services. You can verify it in my account. Any help would be appreciated.

Re: I subscribed to Premium Mini and Full Premium at the same time. I want access to Full Premium.

OneByBoo — Sat, 20 Mar 2021 09:04:40 GMT

Hi there @saravanasv

thanks for reaching out !

As you currently discuss two subscription, I'd like you to use this help page to locate all of the account listed with your details.

In addition, please log in to your account overview here to view the current active subscription listed + check your receipt page to make sure you subscribed correctly.

Let me know what you find 🙂

Re: I subscribed to Premium Mini and Full Premium at the same time. I want access to Full Premium.

saravanasv — Sat, 20 Mar 2021 17:10:57 GMT

My active plan is: Premium Mini

and it says my plan ends on 27/04/21

In my receipt page, I have receipts for two payments because I paid for them both. One for full premium and one for premium mini.

I don't want Premium Mini as it doesn't provide the "Very high Quality" music. It'd be much appreciated if you activate the Full Premium one and cancel the Premium Mini. Thanks.

Edit: I'm sorry I just noticed you're not a spotify employee! Thanks for trying to help, but do you know how I can contact their customer support team? Searched the whole site, there's literally no way to contact them except leaving a post here.

Re: I subscribed to Premium Mini and Full Premium at the same time. I want access to Full Premium.

CarlosE — Sat, 20 Mar 2021 17:14:56 GMT

Hey @saravanasv,

Thanks for keeping in touch.

In this case, we recommend reaching out to our Support team so they can take a look at your account and further assist you with this. You can find all the available channels here.

Also, remember to never post any private/personal info, such as reference numbers publicly.

If you have any questions or need a hand with anything else, we're always a post away.

Cheers 🙂

Re: I subscribed to Premium Mini and Full Premium at the same time. I want access to Full Premium.

7k — Mon, 24 Oct 2022 18:42:42 GMT

im having the same problem, i purchased premium mini and as i was not satisfied, i purchased full individual premium the same day, now when i open spotify it shows i have premium mini only, whereas on the spotify site, in RECEIPTS, it shows i have purchased both, so now how do i gain full access to individual Premium and remove premium mini?

Re: I subscribed to Premium Mini and Full Premium at the same time. I want access to Full Premium.

Lyubka — Tue, 25 Oct 2022 07:09:07 GMT

Hey @7k,

Thank you for your reply!

As @CarlosE mentioned earlier in this thread, matters of this kind are best managed by our Customer Support teams. They will happily help out further, as they are the ones in charge of it and we don't have access to their systems.

Take care!

Re: I subscribed to Premium Mini and Full Premium at the same time. I want access to Full Premium.

shrikantbhosle12 — Wed, 20 Mar 2024 15:13:23 GMT

hey hi

did ur issues get resolved cus iam having the same issue right now