topic Re: Bougth wrong subscription in Subscriptions

Bougth wrong subscription

Sarah973 — Sun, 16 Oct 2022 18:05:49 GMT

I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscribed to the simple Premium plan.

I changed it back to Premium Family, but I've been debited 9.99 euros (for the simple premium) instead of 15.99 (premium family). Will I be refunded automatically or do i have to make a request?

Thank you.

Re: Bougth wrong subscription

Maxim — Mon, 17 Oct 2022 03:53:50 GMT

Hey @Sarah973 ,

Thanks for coming to the Community.

If you believe that you're eligible for a refund, feel free to reach out to Support here. 🙂

Hope this helps.

Re: Bougth wrong subscription

Sarah973 — Mon, 07 Nov 2022 08:40:18 GMT

My problem was solved! Thank you for the support 😊