topic Re: I can’t make payment in Subscriptions

I can’t make payment

Reeo — Sun, 13 Nov 2022 03:42:55 GMT

hello, I have Spotify in my Samsung tablet and iPhone 11.

so the issue is whenever I try to make payment on my Spotify to upgrade to Spotify premium it wouldn’t go through. I get stuck at payment details and I never get the opportunity to input the card details. Same on the Samsung as well

I was offered the Samsung 3 month subscription but I can’t get past the payment details page

And please before you suggest anything, my network condition is super excellent I can stream a 4k video with out skipping at all

on the Samsung I cleared the app cache and data, uninstall the app.

clear data and cache of my browser but still nothing works

My country is Nigeria and I have used Spotify premium before

i would have gone for Apple Music but that does not have podcast built in

Re: I can’t make payment

Maxim — Mon, 14 Nov 2022 04:44:19 GMT

Hey @Reeo ,

Thanks for reaching out.

If you qualify for the offer, I'd recommend trying to use a different payment method 🙂

Let me know how it goes.

Re: I can’t make payment

Reeo — Mon, 14 Nov 2022 19:54:05 GMT

I am from Nigeria and the only payment methods it through debit cards. No other. Payment is available.

I really don’t want the offer I just want to make payment and get rid of ads

Re: I can’t make payment

Maxim — Thu, 17 Nov 2022 04:39:35 GMT

Hey @Reeo ,

Thanks for getting back.

Can you try using a different payment card while connected to a different internet connection and/or while using a different device, instead of a different payment method? Sorry for the confusion.

If the issue persists, I recommend checking out this Ongoing Issue: https://community.spotify.com/t5/Ongoing-Issues/Difficulties-with-payments-and-purchases-in-Nigeria/idc-p/5187248

Free 1 month Premium student (auto renewal) plan

Ini_04 — Thu, 26 Sep 2024 07:12:30 GMT

Whenever I try to access the free 1 month student plan after I've been successfully verified by sheer ID, I can't input my debit card. But it's not the same for the other plans...makes me think this is an intentional fault from your end.

Plan

Student Free/Premium

Country

Nigeria

Device

(Redmi 14C)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue