topic Re: My plan changes to due when I try to update payment method in Subscriptions

My plan changes to due when I try to update payment method

justynavv — Mon, 14 Nov 2022 13:28:16 GMT

I moved countries and I need to update payment method to a new card in local bank. When I try to change the country from Poland to Portugal, my plan automatically changes to duo while I want to stay with individual and I can;t change that.

Re: My plan changes to due when I try to update payment method

Maxim — Mon, 14 Nov 2022 14:15:00 GMT

Hey there,

Thanks for coming to the Community.

Can you confirm that you're attempting to update your payment method through this page: https://www.spotify.com/account/subscription/update-payment-details/?

I've just tried it myself and it works just fine. 🙂

Let me know.

Re: My plan changes to due when I try to update payment method

justynavv — Mon, 14 Nov 2022 14:39:12 GMT

Hi Maxim,

I used this flow and after changing my country to Portugal, I am asked to pay for Duo plan.

When I click to change the plan, I am redirected to a page which says my plan is the Individual one (but I'm still asked to pay for Duo). I don't need it so I am going in circles trying to change the plan and country but nothing works.

Re: My plan changes to due when I try to update payment method

Vasil — Tue, 15 Nov 2022 07:51:16 GMT

Hey @justynavv,

Thanks for the update!

Could you try doing the same via a different device and/or from an incognito browser window?
Let us know how it goes 🙂

Re: My plan changes to due when I try to update payment method

justynavv — Tue, 15 Nov 2022 12:51:20 GMT

Hey Vasil, the same happens in incognito mode.

Re: My plan changes to due when I try to update payment method

Maxim — Wed, 16 Nov 2022 07:58:18 GMT

Hey @justynavv ,

Thanks for checking.

In this case, it's best to reach out to Support so that they can take a closer look at it 🙂

https://www.spotify.com/about-us/contact/