topic Re: CREDIT CARD HAS MONEY ON IT, BUT SPOTIFY KEEPS DECLINING in Subscriptions

CREDIT CARD HAS MONEY ON IT, BUT SPOTIFY KEEPS DECLINING

ROGUE2022 — Wed, 16 Nov 2022 16:43:16 GMT

I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD.

THE NEW CARD WON'T GO THROUGH.

IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCLUDING CANVA AND OTHERS, BUT SPOTIFY DOESN'T ACCEPT THIS CARD.

YES, I DID CHECK TO SEE IF THERE IS CREDIT AVAILABLE.

PLEASE DO NOT RESPOND WITH THE OBVIOUS.

I'M LOOKING FOR A SOLUTION NOT AN OPINION.

UNFORTUNATELY DEALING WITH SPOTIFY IS NOT AS ENJOYABLE AS LISTENING TO THE MUSIC. BUT THEN AGAIN, I'M JUST A CUSTOMER SO WHAT THE HECK DO I KNOW? I SHOULD HOLD MY TONGUE AND JUST ALLOW YOU TO WASTE MY TIME TO DO YOUR JOB THAT I'M NOT PAID TO DO.

IS THERE A #CUSTOMERSERVICE PORTAL?

Re: CREDIT CARD HAS MONEY ON IT, BUT SPOTIFY KEEPS DECLINING

Hubo — Sun, 20 Nov 2022 16:23:23 GMT

Hi there, welcome to the Spotify Community!

That doesn't sound right. There are several reasons as to why a card might be declined. There is some more information about why cards can be declined here: https://support.spotify.com/article/failed-payment/.

In this case, I recommend using an incognito window or a different web browser. If your payment still fails after that, I recommend using a different payment method.

Let me know how you get on!

Re: CREDIT CARD HAS MONEY ON IT, BUT SPOTIFY KEEPS DECLINING

kaworu_bloodpaw — Fri, 06 Jan 2023 19:00:25 GMT

Hi, I'm a little late but you can talk to a Spotify customer service rep here.