topic Re: Payment method in Subscriptions

Payment method

Casper_drums — Wed, 14 Dec 2022 13:24:50 GMT

Plan

Premium

Country

Germany

Device

)

Operating System

Android 12, Windows 10

My Question or Issue

Hello community,

I'm a premium member and at first wanted to change the payment method so I clicked "direct debit". But now I decided to stay with payment over my mobile phone provider. No bank data is submittet so far. Do I have to do anything? In my account it says payment is "direct debit".

Re: Payment method

Dian — Thu, 15 Dec 2022 09:16:09 GMT

Hey @Casper_drums,

Thanks for posting in the Community.

If you see the "direct debit" as payment method set in your account page, the next payment will be made through this payment method.

If you want to change this, you'll have to switch the payment method to carrier billing again.

Let us know if you have any difficulties with that,

Cheers!

Re: Payment method

Casper_drums — Thu, 15 Dec 2022 12:53:27 GMT

OK, my concern was when I switch to carrier billing again I create a second premium abo. Is it unfoundet?

Re: Payment method

Joan — Fri, 16 Dec 2022 07:49:03 GMT

Hi @Casper_drums,

If you just change the payment method and manage everything under your one correct account, then you will only have one subscription and you won't be charged more than the usual.

Hope this clears things up.

Re: Payment method

Casper_drums — Fri, 16 Dec 2022 13:43:34 GMT

Hi Joan,

I switched back to carrier billing while logged in.

A new and a bit confusing thing is when I check my account overview I get redirected to the english US site. Former a german site.

Payment method says "us.cellular - pay by mobile"

I hope it's all correct.

Re: Payment method

MihailY — Sat, 17 Dec 2022 12:24:55 GMT

Hey @Casper_drums,

Thanks for getting back to us,

Can you send us a screenshot of how things look on your end so we can investigate further? Make sure to blur out any personal info.

Also, can you please let us know if you app's language is English.

Keep us posted,

Re: Payment method

Casper_drums — Mon, 19 Dec 2022 16:30:38 GMT

Hello,

here's a screenshot.

The site I'm getting redirected to

spotify.com/us/account/overview/

Re: Payment method

Joan — Tue, 20 Dec 2022 07:45:00 GMT

Hi @Casper_drums,

Thanks for the info. Everything seems to be in order with the account, only the webpage itself seems to be off. You can try changing the country of the page in the bottom right corner. Alternatively, try using this link instead.

Hope this helps.

Re: Payment method

Casper_drums — Tue, 20 Dec 2022 15:05:26 GMT

Thanks for all your help!

I'll wait for the next bill.

Happy holidays 🙂