topic Re: App says premium Suspended in Subscriptions

App says premium Suspended

xaraldobruxo — Wed, 21 Dec 2022 18:17:13 GMT

The phone app and account pages report that the premium is suspended but payment has gone through in the bank. This happened after changing card information.

Re: App says premium Suspended

xaraldobruxo — Wed, 21 Dec 2022 18:20:18 GMT

Further, account page has receipt info for the transactions. I have used the app after payment went through. App is asking to change payment information and doesn't let me use it. Card is valid still

Re: App says premium Suspended

impactofreason — Thu, 22 Dec 2022 14:05:51 GMT

I am experiencing this issue too. Same set of circumstances. I have narrowed it down and it appears to be an issue with the mobile app. I can access through the web portal and the desktop app. When I use Spotify on my Android Auto it also works which makes NO sense considering it uses the mobile app on the phone to function. Even stranger, if I start a song on my desktop and then use Spotify Connect to switch to my phone... the song plays fine... and yet the payment failed screen continues to display when I open up the app... Clearly there is a technical issue going on that needs to be acknowledged. There are many others experiencing similar issues in this forum.

Re: App says premium Suspended

Eni — Thu, 22 Dec 2022 15:52:41 GMT

Hey there folks,

Thanks for reaching out about this here in the Community.

In this specific case, we recommend reaching out directly to our Support team through any of these channels so they can take a closer look at your account and further assist you with this.

If you need a hand with anything else, the Community is here for you.

Re: App says premium Suspended

xaraldobruxo — Thu, 22 Dec 2022 16:32:45 GMT

I talked with the support bot available from the link you gave, explained the problem and account was unlocked imediately.

Anyone reading this, be aware that you app may report "Premium Cancelled" but so far, my premium sub is still in place and active. So, that must be a part of the process.

Edit: my premium is only active until the expected renew date. will deal with it accordingly when the time comes.

Thank you for the help

Tengo dudas con relación a mis pagos

Thu, 20 Feb 2025 11:39:27 GMT

Se realizo mi pago del mes de diciembre y enero
En el mes de diciembre se genero un cobro doble, uno de ellos lo ingrese como no reconocido, sin embargo uno si quedo realizado, en enero se realizo el pago normal pero hoy me indicaron que se suspendió mi cuenta premium
Podrían ayudarme