Cannot unsubscribe to DUO

alex85201 — Wed, 04 Jan 2023 17:28:13 GMT

Plan

Duo/Premium

Country

U.S.

Device

Multiple

Operating System

Multiple

My Question or Issue

I unsubscribed myself from DUO but my ex-partner was the primary account. Now my Credit card is being charged each month and I cannot stop it. My only options would be to contact Spotify, or report fraud to FTC and CC company. I'd like to contact Spotify before submitting a fraud case, however I cannot find phone or email support. Any clues?

Re: Cannot unsubscribe to DUO

Maxim — Thu, 05 Jan 2023 07:14:09 GMT

Hey there, @alex85201,

Thanks for coming to the Community.

If you believe that your payment method is being used for an unauthorized subscription, I recommend reaching out to Support at https://www.spotify.com/about-us/contact/ 🙂 They'll be able to take a look at it.

Hope this helps!

topic Cannot unsubscribe to DUO in Subscriptions

Cannot unsubscribe to DUO

Re: Cannot unsubscribe to DUO