topic Re: Duo plan problem in Subscriptions

Duo plan problem

Christo64 — Sat, 07 Jan 2023 06:29:57 GMT

we have a duo plan - I am the account holder/manager and my wife is plan member.
whenever either of us plays music on our device

(eg iPhone) it plays the music on the other person’s device. We can’t both listen to separate music at the same time. Help

Re: Duo plan problem

OscarDC — Mon, 09 Jan 2023 22:03:07 GMT

Hey @Christo64,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

This type of issue commonly happens when both users are using the same account by mistake. Keep in mind that in a Duo subscription, each user has their own account with their own credentials to log in. In this case. we'd first recommend each user logging out and back in by following the steps in this article to make sure that you're using your own accounts.

If the issue persists, it's possible that any of you started a Group session on speaker by mistake. To check if this could be the case, we'd recommend following the steps mentioned in this article.

Hope this helps, let us know how it goes.

Re: Duo plan problem

Archie91 — Wed, 23 Aug 2023 01:01:40 GMT

I have this same problem

Re: Duo plan problem

Alex — Wed, 23 Aug 2023 06:31:48 GMT

Hi there @Lulu7372,

Thanks for the post.

Currently, there is an issue with the Duo plan invitation, but rest assured our developers are doing their best to resolve it as quickly as possible.

In order to speed up the process, we'd need some additional info from affected users. Can you tell us the following"

What plan are you currently on - free, Premium Individual etc.?
What is the country of your account?
When did you first encounter the error message?

Cheers.